At World of Sportswear (The Jersey Nations), we take pride in crafting apparel that helps you Rep Your Country with confidence. We stand behind the quality and performance of every item we create. However, we understand that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed to be as straightforward and reliable as our gear—ensuring your satisfaction is always our top priority.

🔄 Quick Policy Overview

Return Window: 15 days from the date you receive your order.

Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.

Refund Method: Refunds are issued to the original payment method.

Processing Time: Refunds processed within 5-10 business days after we receive your return.

Our Commitment to Your Satisfaction

Analyzing our website’s focus on national pride, performance apparel, and global reach, we recognize our customers are athletes, supporters, and enthusiasts who value quality, authenticity, and seamless service. This policy reflects that ethos—clear, fair, and built on trust.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request
    Contact our support team at [email protected] within 15 days of delivery. Use the email template provided below to ensure we have all necessary information.
  2. Receive Authorization & Instructions
    We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions, including the return address.
  3. Package Your Item(s)
    Securely pack the item(s) in their original packaging, including all tags. Include a copy of your order confirmation or packing slip. Write the RMA number clearly on the outside of the package.
  4. Ship Your Return
    Ship your package using a trackable service. You are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend insuring your package.
  5. Inspection & Processing
    Once received, our team will inspect the item(s) within 3-5 business days. We will notify you via email once your return is approved.

Email Request Template

Copy and paste the template below into an email to [email protected] to streamline your request.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear World of Sportswear Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert] Name: [Your Full Name] Email Address: [The email used to place the order] Item(s) for Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [e.g., Size Issue, Defect, Change of Mind] I confirm that the item(s) are unworn, unwashed, and have all original tags attached. Please provide the RMA number and return instructions. Thank you, [Your Name]

Refunds: Timing & Method

Upon approval of your return:

  • Timing: Refunds are processed within 5-10 business days after we receive and inspect the returned item(s).
  • Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
  • Deductions: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item.
  • Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear on your statement.

⚠️ Important Exceptions & Non-Returnable Items

To maintain the integrity of our performance apparel and in line with our brand’s commitment to hygiene and quality, the following items cannot be returned or exchanged:

  • Worn, Washed, or Altered Items: Any item showing signs of wear, washing, or alteration.
  • Personalized/Customized Products: Based on our website’s emphasis on “representing your country” as a personal moment of pride, any jersey or apparel that has been customized with a name, number, or other personalization is final sale.
  • Items without Original Tags & Packaging: Products must be returned in their original, saleable condition.
  • Clearance or Final Sale Items: These will be explicitly marked as non-returnable at the time of purchase.

This policy protects all our customers and ensures the highest standards for every product we deliver.

Exchanges

We gladly offer exchanges for a different size of the same item, subject to availability. Please indicate your desired size in your initial request. If the requested size is unavailable, we will process a refund and notify you immediately.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Need Help?

Our customer service team is here to support your athletic journey.

Email: [email protected]
Mail: World of Sportswear (The Jersey Nations)
1532 Milvia Street, Berkeley, US 94709

We aim to respond to all inquiries within one business day.

Born in Berkeley. Built for the Globe.
Fueling your athletic journey with apparel that performs as hard as you do.

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