Our Commitment to Your Journey
At World of Sportswear, we create premium apparel for those who Rep Their Country with passion and pride. Our customers—athletes, supporters, and dedicated enthusiasts—demand gear that matches their commitment to performance and authenticity. This policy is crafted to be as straightforward and reliable as our products, ensuring your focus remains on your game, not on logistics.
Shipping Policy: Fast, Global, Reliable
We ship worldwide (excluding some remote regions and parts of Asia). Our goal is to get your gear to you efficiently and trackably.
Order Processing & Delivery Timelines
- Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).
- Delivery Time: Begins once your order has shipped from our warehouse.
Shipping Methods & Costs
| Shipping Method | Carrier | Cost | Estimated Delivery Time (After Shipping) | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days | Faster, tracked delivery worldwide. |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days | Cost-effective delivery for larger orders. |
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays. You will receive a tracking number once your order ships.
Returns & Exchanges: Our Satisfaction Guarantee
We stand behind the quality of every item. If you’re not completely satisfied, here’s our clear process.
🔁 Quick Policy Overview
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, unwashed, with all original tags attached, and in the original packaging.
- Refund Method: Issued to your original payment method.
- Processing Time: 5-10 business days after we receive your return.
Step-by-Step Return & Exchange Process
- Initiate Your Request
Email our support team at [email protected] within 15 days of delivery. Use the template below for speed. - Receive Authorization & Instructions
We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and a return address. - Package Your Item(s)
Securely pack the item(s) in their original packaging with all tags. Include a copy of your order confirmation. Write the RMA number clearly on the outside of the package. - Ship Your Return
Ship using a trackable service. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend insurance. - Inspection & Processing
Our team inspects returns within 3-5 business days of receipt. We will email you once your return is approved.
📧 Email Request Template
Copy and paste the following into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear World of Sportswear Team,
I would like to request a return/exchange for my recent order.
Order Number: [Please insert] Name: [Your Full Name] Email Address: [The email used to place the order] Item(s) for Return/Exchange: [Product Name, Size, Color] Reason for Return/Exchange: [e.g., Size Issue, Defect, Change of Mind]
I confirm that the item(s) are unworn, unwashed, and have all original tags attached.
Please provide the RMA number and return instructions.
Thank you,
[Your Name]
Refunds: Timing & Method
- Timing: Once your return is approved, refunds are processed within 5-10 business days after we receive and inspect the item(s).
- Method: The refund is issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Deductions: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement.
- Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear on your statement.
Exchanges
We gladly offer exchanges for a different size of the same item, subject to availability. Please indicate your desired size in your initial request. If unavailable, we will process a refund instead.
⚠️ Important Exceptions & Non-Returnable Items
To maintain the integrity, hygiene, and quality of our performance apparel, the following cannot be returned or exchanged:
- Worn, Washed, or Altered Items: Any item showing signs of wear, washing, or alteration.
- Personalized/Customized Products: This is a key policy based on our brand ethos. Any jersey or apparel customized with a name, number, or other personalization (aligning with the personal pride of “repping your country”) is FINAL SALE.
- Items without Original Tags & Packaging: Products must be in original, saleable condition.
- Clearance or Final Sale Items: Explicitly marked as non-returnable at purchase.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.
Need Help? We’re Here for You.
Our customer service team supports your athletic journey.
- Email: [email protected]
- Mail: World of Sportswear (The Jersey Nations), 1532 Milvia Street, Berkeley, US 94709
We aim to respond to all inquiries within one business day.
Fueling your athletic journey with apparel that performs as hard as you do.
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